Image by Ashley West Edwards

STORE POLICY

Because We Care

At Scentsory Haven, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again to enjoy our Ecologically handmade candles. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

SHIPPING POLICY

We aim to send out orders within 7 working days of date of purchase using the shipping option chosen by the customer. 

Please be aware that possible custom charges may be charged by local delivery companies outside the United Kingdom.

These are to be paid by the customer. For any enquiries regarding shipping, please contact us at ScentsoryHaven@hotmail.com and we will aim to answer within 2 working days.

Package Opening
 
Stock photo of lady unboxing a package
RETURNS

The Small Print

We offer a 14 day money back guarantee. This means any products that you are not satisfied with can be returned to us within 14 days of purchase in their original condition and packaging for a full refund. Please contact us at ScentsoryHaven@hotmail.com and we will aim to answer within 2 working days.

 

Returns Address:

Scentsory Haven
Unit 69744, Courier Point
13 Freeland Park, Wareham Road

Poole, Dorset

BH16 6FH

United Kingdom